The following sections set out our rounded assessment of individual service areas, and include our recommendations for L&Q. L&Q services are generally accessible through their widespread offices and call centres. Telephones are answered within the target response time but tenants felt that staff did not always return calls. The process of Conveyancing www.enactconveyancingbrisbane.com.au is very complex as well as it includes various types of legal formalities in it. These various types of formalities as well as rules cannot be understood by a normal man who has been getting involved in conducting the entire procedure of Conveyancing.
Offices are appropriately located, and the staff provide a warm, courteous and – importantly – a helpful service. An extensive range of written material is available, which sets out L&Q’s procedures and service standards in a clear and helpful way. However, not all tenants were always aware of, or encouraged to use, the complaints procedure. L&Q are leading the sector in providing services through their internet and digital TV. This places them in an excellent position to maximise the use of new technology in the future.
There has to be a special person hired who can look after the various needs of the people as per the term of Conveyancing. The evidence shows that L&Q’s services are responsive, although staff turnover and retention does have an adverse and localised effect on service delivery. Tenants were not always sure who to contact. Customer service training is excellent.
The entire process of Conveyancing can be conducted very easily as well as smoothly with the help of a very efficient as well as qualified conveyancer who has been holding various types of qualifications as per the system of Conveyancing and as per the Australian Standards.